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Laguzzi accounting firmIntegration · Email
Email integration: the AI answers your leads' emails
LIA integrates with Gmail, Outlook and any email inbox through IMAP. The AI agent answers lead emails with the company's information, and every email lands in the same omnichannel inbox as WhatsApp, Instagram, Facebook and the website, is saved in the lead profile with its sales rep and is included in alerts and reports.
What LIA does with Email
Email stops being the inbox each sales rep checks when they can.
The AI answers emails
The agent answers lead emails with the information the company loads into LIA, and hands off to a sales rep when needed.
Every email in the lead's history
The email is saved in the lead profile, next to their chats, calls and meetings.
One sales rep in charge
Every lead who writes by email is owned by a sales rep, following the rules the company sets.
Alerts if an email goes unanswered
LIA alerts when a lead is waiting for a reply or goes past the inactivity time set by the company.
How it connects
A LIA engineer makes the connection during onboarding, with permission from each inbox.
You choose the inboxes
The company's sales inbox, each sales rep's inbox or both, on Gmail, Outlook or any provider with IMAP.
Replies and assignment are defined
What the AI answers, who handles lead emails and how long without a reply triggers an alert.
Emails land in the inbox
From then on, the AI replies and lead emails are recorded in LIA.
- Supervision reflects what happens on the connected inboxes.
- Adding email or other channels does not change the price.
The use of Google data complies with the Google API Services User Data Policy, including the Limited Use requirements. More detail in the privacy policy.
What LIA does when a lead is left without follow-up: AI sales rep follow-up.
Other LIA integrations
They all end up in the same lead profile and the same reports by sales rep.
Corporate number through the official API and each sales rep's own number, in one inbox, with an AI that replies, alerts and calls.
What LIA doesInstagram direct messages in the same inbox as WhatsApp, answered by the AI and qualified.
What LIA doesMessages to the Facebook page land in the inbox as leads, answered by the AI, with an owner and alerts.
What LIA doesWeb chat
Your website chat handled 24/7 by the AI, by text or voice, asking for the details you choose and routing to a sales rep.
What LIA doesMeta lead forms
Every Facebook and Instagram lead form comes in as a lead and the AI reaches out right away.
What LIA doesPhone calls (Anura)
Click-to-call with Anura from LIA, with an extension per sales rep: every call recorded and transcribed in the lead profile.
What LIA doesGoogle Calendar
Each sales rep's calendar next to their leads, meetings booked from LIA, a WhatsApp reminder 24 h before and a follow-up 24 h after.
What LIA doesMeetings (Fathom)
With Fathom, every meeting on Google Meet, Zoom or Teams is saved in the lead profile with a summary, action items and transcript.
What LIA doesYour CRM or ERP
HubSpot, Salesforce, Zoho CRM, Kommo, Tokko, Microsoft Dynamics and any system with an API.
What LIA doesFrequently asked questions
Does LIA's AI answer emails?
Yes. The AI agent answers lead emails with the company's information and hands the conversation to a sales rep when needed.
Does LIA integrate with Gmail and Outlook?
Yes. LIA integrates with Gmail, Outlook and any email inbox through IMAP. Lead emails land in the omnichannel inbox and are saved in the lead profile.
Can I connect each sales rep's inbox?
Yes. You can connect the company's sales inbox, each sales rep's inbox or both, with permission from each account.
We'll show you how it would work with your team
In a demo we set up your company's case and show you what the manager sees and what each sales rep does.
