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Laguzzi accounting firmIntegration · Phone calls
Phone calls with Anura: call from LIA and the call is saved in the lead profile
LIA integrates with Anura for phone calls. Each sales rep has their own extension and calls with one click from the lead profile (click-to-call). The recording and transcript of the call are saved in the lead's history, with an AI summary, and the call counts in the reports by sales rep. WhatsApp calls go through the WhatsApp integration.
What LIA does with Phone calls (Anura)
The phone call stops being the one thing the manager can't see.
Click-to-call from the profile
The sales rep calls the lead with one click from LIA, without dialing by hand.
One extension per sales rep
Each sales rep has their own Anura extension, so every call is logged under their name in the lead's history.
Recording and transcript
The call's recording and transcript are saved in the lead profile, with an AI summary, so the team knows what was said without asking.
Calls in the reports by sales rep
Each sales rep's calls count in the manager's dashboard and in the reports.
How it connects
A LIA engineer makes the connection during onboarding.
The Anura account gets connected
The LIA engineer connects the company's Anura account.
Each sales rep gets an extension
An extension is assigned to each sales rep and the engineer checks that every call reaches the lead profile.
Calls go into the history
From then on, LIA keeps the recording, transcript and summary of every call.
- WhatsApp calls are added with the WhatsApp integration, through Meta's official API.
- If the company uses a different phone provider, it's reviewed during onboarding.
WhatsApp calls, through the official API: WhatsApp integration.
How the manager sees the whole team: sales team management.
Other LIA integrations
They all end up in the same lead profile and the same reports by sales rep.
Corporate number through the official API and each sales rep's own number, in one inbox, with an AI that replies, alerts and calls.
What LIA doesInstagram direct messages in the same inbox as WhatsApp, answered by the AI and qualified.
What LIA doesMessages to the Facebook page land in the inbox as leads, answered by the AI, with an owner and alerts.
What LIA doesWeb chat
Your website chat handled 24/7 by the AI, by text or voice, asking for the details you choose and routing to a sales rep.
What LIA doesThe AI answers lead emails from Gmail, Outlook or any IMAP inbox, and every email is saved in the lead profile.
What LIA doesMeta lead forms
Every Facebook and Instagram lead form comes in as a lead and the AI reaches out right away.
What LIA doesGoogle Calendar
Each sales rep's calendar next to their leads, meetings booked from LIA, a WhatsApp reminder 24 h before and a follow-up 24 h after.
What LIA doesMeetings (Fathom)
With Fathom, every meeting on Google Meet, Zoom or Teams is saved in the lead profile with a summary, action items and transcript.
What LIA doesYour CRM or ERP
HubSpot, Salesforce, Zoho CRM, Kommo, Tokko, Microsoft Dynamics and any system with an API.
What LIA doesFrequently asked questions
Which phone provider does LIA integrate with?
Anura. Each sales rep has their own extension and calls with one click from the lead profile. If the company uses a different provider, it's reviewed during onboarding.
Does LIA log phone calls?
Yes. The recording and transcript of every call are saved in the lead's history, with an AI summary, and the call counts in the reports by sales rep.
What about WhatsApp calls?
They go through the WhatsApp integration: they ring in LIA, the first sales rep online answers, and they are recorded and transcribed in the lead profile, just like phone calls.
We'll show you how it would work with your team
In a demo we set up your company's case and show you what the manager sees and what each sales rep does.
